What Our Clients Say

Thank you for your email. Hope you are well.

Yes everything is going well. The transition from NHS/ Private to private went very smoothly. We are still struggling to keep up with demand and the waiting list is getting longer rather than shorter. I shall have to start planning some way of reducing the load. As to the work you did for us. I found it be very professional and helpful. It was a great comfort at the time to have someone there who had previous experience of setting up a dental plan, so we knew we were going in the correct direction. We have 700 patients on the plan, the majority on direct debit.

Thank you for your help; I might well contact you to discuss expansion.

Robert Swinson
Hilltop Family Dental Practice, Cheltenham

Lyndsay helped us set up our Children's Plan – It works very well, was easy to introduce, and the administration charges are lower than the alternatives that we had been considering, allowing us to pass on those savings to our patients – Win! Win!

Best wishes,

Dr Stephen Green
Farnham

Hi Lyndsay, Thanks for all your help with setting up Aberplan.

We had a fantastic first month with approx a 70% conversion rate. All our staff are very much behind the plan.

We are now finding patients coming in asking to join before we send them the invitation and we are very much looking forward to continuing with the conversion.

Sarah Al-Shamma Andrew Jones
Abersychan Dental Care

I can recommend Lyndsay of Libran to any practice that wants to convert its patients (NHS or private) to an in house payment scheme.

Her experience of problem solving and systems set-up has been invaluable to my practice's very successful conversion. She is very approachable and all my staff thought very highly of her. To cap it all, her professional services represent very good value for money.

So if you are planning to do this type of conversion, you have 2 options:

1. It makes good business sense to shop around for what is available and then recruit Libran as your resource. This is exactly what I did and Libran was the best value for money by far.

2. Better still, go directly to Libran and save yourself a lot of hard work and hassle!

Dr. Hani Namih
Bromsgrove

I fulfilled an ambition by opening a squat practice in October 1998 in Hillsborough, Co. Down, Northern Ireland. The practice was only the second in Northern Ireland to be set up as a private practice from the very outset, and the first successful one, a fact of which I am very proud.

From inception, my idea had been to offer some sort of practice registration scheme to patients to set out clearly who my regular committed patients were and to reward those patients for their loyalty. However I did not do this from the outset as I had the perception that people would not like to commit to a practice they had no experience of.

In September 2001 I knew I wanted to establish a practice registration and a particular reason for doing so was to define the patients I had legal obligation to attend out of hours (remember you have no NHS registrations to define this in a private practice).

I had previously read an article in one of the dental press by Lyndsay Lucocq of Libran Management Ltd, offering to set up a scheme tailored to one’s specific needs for a fixed fee.

After initial telephone discussion of my circumstances, Lyndsay guided me through a process of discovering what I did and did not want in my own scheme. This was done through a number of telephone calls and by e-mail communication.

She was able to offer a fully tailored in house patients' payment scheme with insurance provided by National Dental Plan to a level at least as good as comparable well known capitation scheme providers, yet for a significantly lower monthly fee. I personally decided not to go along the route of full capitation, but instead opted for a practice registration and maintenance style scheme to encourage loyalty from my patients and develop a more preventive approach to their oral health.

Once my desired design was established, Lyndsay drafted all necessary documents including patient information, legal terms and conditions of the scheme and management and operation of the scheme by practice staff. She was tireless in drafting these items until they were entirely to my liking. I liked the fact that, having managed an eight practice group, Lyndsay understood the business and practice of dentistry very clearly. This aloud her to provide very accurate and informed advice on marketing and financial implications of my own scheme design.

Dr W K McKelvey BDS(QUB)
Hillsborough

Having spent much of the last year working with Lyndsay Lucocq, and her Libran Management Company, I'm really pleased to have achieved so much. Lyndsay is quite a ‘Mrs Fix it’, she makes things happen. It's often difficult to bring those conceptual ideas we all have to fruition, but the drive Lyndsay brings makes things happen.

Like the ad says ‘just do it’.

Dr Pearse Stinson
Beechview Dental Surgery
451–453 Falls Road, Belfast, County Antrim BT12 6DD

I contacted Libran at the end of 2003 on the recommendation of a specialist referral practice that Lyndsay had helped to set up.

Over the last 18 months she has been there every step of the way while we have converted from a four surgery mixed NHS to a totally private practice for non-exempt patients and se up a direct debit dental payment plan. Libran has a full range of practice support services and in a series of consultative meetings we established both the structural changes necessary to make the jump and formulated a practice policy to train staff and allocate responsibility.

We finally launched our scheme in Mach 2005, and with hindsight, our principal regret is that we had waited so long to make the commitment.

Graham Smith
London

When I first spoke to Lyndsay, about 14 months ago, she asked me what kind of help I was looking for. I told her that I wanted to set up my own dental practice. However, I added that I had no money, no premises and no experience of running anything. I said I wanted somebody who had experience and would guide me through everything I needed to know about the process. I also wanted a mentor/tutor. She has fulfilled these roles completely.

What I have learnt about Lyndsay is that if she promises to do something, she will absolutely deliver. She never promises what she can't do.

Over the past 14 months of working with her I feel I can trust her completely. She is an incredibly positive woman and because she doesn't ever give up she has always found ways around the problems and challenges I have faced.

She is a fantastic motivator, truly inspirational and capable of inspiring confidence in others. She will always see the other sides of an issue and is a ‘great ideas’ person. Lyndsay has been a very positive influence on me and my practice.

From setting up working systems, training staff, dealing with business problems, helping raise finances, marketing the practice, even finding me dentists. In short she has influenced everything. Because of her in-depth understanding of the actual ‘nuts and bolts’ of running a dental practice she has always been able to focus any of my ideas and helped introduce other ideas if they are appropriate. She is the perfect ‘devils advocate’ and hence has been the ideal person for me to work with creatively on this new practice.

One year on and I now find myself the principal of a general dental and specialist practice in Notting Hill. I have incredible people working here and we are all happy. None of this would have been possible or would have worked so well without lyndsay.

It's not an exaggeration to say she has changed my life as a dentist.

Simon Godley
‘42’ THE DENTAL PRACTICE
42 Pembridge Road, Notting Hill Gate, London